At Supanova Wear, we are committed to protecting your privacy.
Supanova Wear Privacy Policy
Your privacy is important to us.
Last Updated: August 5, 2025
Introduction
1. Information We Collect
Personal Information
Provided by YouInformation you directly provide to us when creating an account, making purchases, or contacting us.
- Contact Details: Name, email address, phone number, postal address
- Account Information: Username, password, account preferences
- Payment Information: Billing address, payment method details (processed securely)
- Shipping Information: Delivery addresses, special delivery instructions
- Communication Data: Messages, reviews, customer service interactions
Automatically Collected Information
Technical DataInformation automatically collected when you visit our website or use our services.
- Device Information: IP address, browser type, device identifiers, operating system
- Usage Data: Pages visited, time spent, click patterns, referral sources
- Location Data: General location based on IP address (not precise location)
- Cookies & Tracking: Session cookies, preference cookies, analytics cookies
- Purchase History: Order details, product preferences, shopping behavior
Third-Party Information
External SourcesInformation we may receive from third-party services with your consent.
- Social Media: Profile information when you connect social accounts
- Payment Processors: Transaction verification and fraud prevention data
- Marketing Partners: Demographics and interest data for personalization
- Public Sources: Publicly available information to verify identity
2. How We Use Your Information
Essential Services
Contract Performance- Process and fulfill your orders
- Manage your account and authentication
- Provide customer support and handle inquiries
- Process payments and prevent fraud
- Send order confirmations and shipping updates
Communication
Legitimate Interest- Send marketing emails about new products and offers
- Notify you about account changes or policy updates
- Respond to your questions and feedback
- Send personalized product recommendations
- Share fashion tips and styling advice
Service Improvement
Legitimate Interest- Analyze website usage and shopping patterns
- Improve our products and services
- Personalize your shopping experience
- Conduct market research and trend analysis
- Test new features and functionality
Legal & Security
Legal Obligation- Comply with legal and regulatory requirements
- Prevent fraud and ensure account security
- Resolve disputes and enforce our terms
- Maintain records for tax and accounting purposes
- Protect our intellectual property rights
3. How We Share Your Information
We do not sell your personal information. We only share your data with trusted partners and service providers who help us deliver our services to you.
Data Protection Agreements
All third parties we work with are required to sign data protection agreements and maintain the same level of security and privacy protection as we do. They can only use your data for the specific purposes we authorize.
4. Data Security & Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Encryption
All sensitive data is encrypted both in transit (SSL/TLS) and at rest using industry-standard encryption protocols.
Access Controls
Strict access controls ensure only authorized personnel can access your personal information on a need-to-know basis.
Secure Infrastructure
Our systems are hosted on secure, monitored servers with regular security updates and vulnerability assessments.
Staff Training
All employees receive regular privacy and security training and are bound by confidentiality agreements.
Regular Audits
We conduct regular security audits and penetration testing to identify and address potential vulnerabilities.
Incident Response
We have comprehensive incident response procedures to quickly address any potential security breaches.
Our Security Commitment
While no method of transmission over the internet is 100% secure, we continuously invest in and improve our security infrastructure. In the unlikely event of a data breach, we will notify affected customers and relevant authorities as required by law.
5. Your Privacy Rights
Under applicable privacy laws, including POPIA and GDPR, you have several rights regarding your personal information. We are committed to helping you exercise these rights.
Right to Access
You can request a copy of all personal information we hold about you, including details about how we process it.
Right to Rectification
You can request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure
You can request that we delete your personal information under certain circumstances.
How to Exercise Your Rights
Email Request
Send your privacy requests to privacy@supanovawear.com with proper identification.
Response Time: We will respond to your privacy requests within 30 days (or as required by applicable law). For complex requests, we may need additional time and will notify you accordingly.
Questions About This Privacy Policy?
Email:
privacy@supanovawear.com
Phone:
+27 81 483 2389
Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM (SAST)
Address:
713 Tygerfalls Boulevard, Riverside lofts, Stellenbosch University 7602