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Supanova Wear Shipping & Delivery

Fast, reliable delivery across South Africa. Get your style delivered right to your door with our secure and tracked shipping options.

Nationwide Delivery
Express Options
Secure Packaging
Free Delivery Available
Last Updated: April 17, 2026

Processing Time

Same Day: Orders before 2 PM

Next Day: Orders after 2 PM

Standard Delivery

3-7 Working Days

Tracked & Signature Required

Express Delivery

1-3 Working Days

Priority Processing

Free Delivery

Orders Over R1000

Standard Delivery Only

1. Delivery Areas

We proudly deliver throughout South Africa, bringing Supanova Wear style to your doorstep no matter where you are located.

Major Metropolitan Areas

Full Coverage

Complete delivery coverage with all service options available:

Johannesburg & Surrounds Sandton, Randburg, Midrand, Roodepoort
Cape Town & Surrounds Bellville, Stellenbosch, Paarl, Somerset West
Durban & Surrounds Pinetown, Pietermaritzburg, Umhlanga, Westville
Pretoria & Surrounds Centurion, Hatfield, Menlyn, Brooklyn
✓ Standard Delivery ✓ Express Delivery ✓ Collection Points

Secondary Cities and Towns

Standard Coverage

Reliable delivery to smaller cities and towns across all provinces:

Western Cape: George, Knysna, Mossel Bay, Worcester, Hermanus
Eastern Cape: Port Elizabeth, East London, Grahamstown, Uitenhage
KwaZulu-Natal: Newcastle, Ladysmith, Richards Bay, Empangeni
Free State: Bloemfontein, Welkom, Kroonstad, Bethlehem
Northern Cape: Kimberley, Upington, Springbok, De Aar
North West: Rustenburg, Potchefstroom, Klerksdorp, Mahikeng
Mpumalanga: Nelspruit, Witbank, Secunda, Middelburg
Limpopo: Polokwane, Tzaneen, Thohoyandou, Phalaborwa
✓ Standard Delivery ⚠ Express Delivery (Selected Areas) ✓ Collection Points

Rural Areas

Subject to Availability

We deliver to rural areas where our courier partners provide service:

Coverage Details:

  • Delivery availability confirmed at checkout
  • May require delivery to nearest collection point
  • Extended delivery timeframes may apply
  • Additional charges may apply for remote areas

Unsure About Your Area?

Contact our customer service team to confirm delivery availability to your location.

Check Availability
✓ Standard Delivery ✗ Express Delivery ⚠ Collection Points (Selected)

2. Delivery Methods

Choose the delivery option that best suits your needs and timeline. All our delivery methods include tracking and secure handling of your Supanova Wear items.

Standard Delivery

3-7 Working Days
From R65

What's Included:

  • ✓ Available nationwide to all delivery areas
  • ✓ Full tracking from dispatch to delivery
  • ✓ Signature required upon delivery for security
  • ✓ SMS and email delivery notifications
  • ✓ Secure packaging with Supanova Wear branding
  • ✓ Two delivery attempts if not home

Delivery Process:

1 Order processed & packed
2 Dispatched with tracking
3 In transit to your address
4 Delivered & signed for

Express Delivery

1-3 Working Days
From R120

Express Benefits:

  • Priority processing and dispatch
  • Available to major centres and metros
  • Premium tracking with real-time updates
  • Dedicated customer service support
  • Express packaging for faster handling
  • Same-day dispatch for orders before 12 PM

Available To:

Johannesburg Cape Town Durban Pretoria Port Elizabeth Bloemfontein East London Pietermaritzburg

Express delivery availability confirmed at checkout

Collection Points

3-5 Working Days
FREE

Collection Benefits:

  • No additional delivery charges
  • Convenient retail partner locations
  • Collection within 10 working days
  • Secure storage at collection points
  • SMS & email notifications when ready
  • ID required for collection

Our Collection Partners:

Pep Stores Nationwide locations
PostNet Major centres
Clicks Selected stores
Pick n Pay Selected locations

Collection points available will be shown at checkout based on your location.

3. Delivery Charges

Our delivery charges are calculated to provide you with the most cost-effective shipping options while ensuring your items arrive safely and on time.

Charges Calculated Based On:

Order Value

Higher value orders may qualify for reduced shipping rates or free delivery

Package Weight

Heavier items incur additional charges based on courier weight brackets

Delivery Location

Distance from our warehouse and accessibility of delivery area

Delivery Method

Standard, express, or collection point option selected

Delivery Pricing Structure

Order Value
Standard Delivery
Express Delivery
Collection Points
R1000+
FREE
FREE
FREE
ℹ All prices include VAT. Final delivery charge shown at checkout.
Remote area surcharges may apply for locations outside standard delivery zones.
Oversized items may incur additional handling charges.

Free Standard Delivery

Orders Over R1000 qualify for FREE standard delivery nationwide!

✓ No minimum weight restrictions ✓ Available to all delivery areas ✓ Same tracking and service quality ✓ Automatic application at checkout

Special Promotions

Watch out for seasonal promotions offering free delivery on lower order values or free express delivery upgrades!

4. Order Processing Time

We process orders quickly to get your Supanova Wear items to you as fast as possible. Here's what you can expect for processing times.

Same Day Processing

Orders Before 2:00 PM

Orders placed before 2:00 PM on working days are processed and dispatched the same day, giving you the fastest possible delivery.

✓ Fastest dispatch ✓ Same day tracking ✓ Express upgrade available

Next Day Processing

Orders After 2:00 PM

Orders placed after 2:00 PM on working days or during weekends are processed and dispatched the next working day.

✓ Next working day dispatch ✓ Full tracking provided ✓ Weekend orders processed Monday

Peak Period Processing

1-2 Additional Days

During high-demand periods like Black Friday, Christmas, or major sales events, processing may take 1-2 additional days.

⚠ Extended processing ✓ Email notifications sent ✓ Order priority available

What Happens During Processing?

1️⃣

Order Verification

We verify payment details and stock availability for all items in your order.

2️⃣

Quality Check

Each item is quality checked to ensure it meets our Supanova Wear standards.

3️⃣

Secure Packaging

Items are carefully packed in branded packaging with protective materials.

4️⃣

Dispatch & Tracking

Package is handed over to courier with tracking number sent to you.

Working Days Definition

MON
TUE
WED
THU
FRI
SAT
SUN
Working Days Non-Working Days
Public Holidays: Orders placed on public holidays are processed on the next working day. We observe all South African public holidays.

5. Delivery Timeframes

Delivery timeframes are calculated from the date of dispatch and are based on working days. Here's what you can expect for each delivery method.

Standard Delivery

3-7 Working Days

From date of dispatch to major centres and secondary cities

Major Metros: 3-5 days
Secondary Cities: 4-6 days
Rural Areas: 5-7 days

Express Delivery

1-3 Working Days

Priority delivery to major centres only

Same City: 1-2 days
Between Metros: 2-3 days

Collection Points

3-5 Working Days

Available for collection within 10 working days

SMS notification when ready ID required for collection

Track Your Delivery

Order Confirmed

Order received and payment verified

→

Processing

Items being picked and packed

→

Dispatched

In transit with tracking number

→

Out for Delivery

On the delivery vehicle

→

Delivered

Package delivered and signed for

Tracking numbers are sent via SMS and email once your order is dispatched.

6. Failed Deliveries

Sometimes deliveries can't be completed on the first attempt. Here's what happens and what you need to do to ensure you receive your Supanova Wear items.

Delivery Attempt Process

1st

First Delivery Attempt

Courier attempts delivery at your specified address during business hours.

✓ Delivery notification sent ✓ Collection card left if not home
2nd

Second Delivery Attempt

Second attempt made the next working day or at requested time.

✓ SMS notification sent ✓ Alternative arrangements offered
Final

Collection Notice

After two failed attempts, package is held for collection at depot.

Collection notice emailed Phone call to arrange collection

Collection from Depot

Collection Requirements

  • Collection Period: 7 working days from notice
  • ID Required: Valid South African ID or passport
  • Collection Hours: Monday-Friday 8AM-5PM
  • Authorization: Collection notice or order number

Main Collection Depots

Johannesburg Courier Guy - Woodmead
Cape Town Courier Guy - Bellville
Durban Courier Guy - Pinetown
Pretoria Courier Guy - Centurion

Uncollected Returns

Important Notice

Items not collected within 7 working days will be returned to Supanova Wear. Return shipping charges may apply, and refunds will be processed minus any applicable return fees.

Return shipping: R65-R120 Restocking fee: R25

Avoid Failed Deliveries

Ensure someone is home during delivery hours
Keep phone on for courier contact
Provide accurate address and gate codes
Authorize neighbor or security for collection

7. Damaged or Lost Items

While rare, sometimes items can be damaged in transit or go missing. We're committed to resolving these issues quickly and ensuring you receive your Supanova Wear items in perfect condition.

Damaged Items

24 Hours

Report Immediately

Report damaged items within 24 hours of delivery for fastest resolution.

How to Report Damage

1
Don't Unpack Further

Stop unpacking and take photos of the packaging and damaged items

2
Contact Customer Service

Email us with your order number and photos of the damage

3
Resolution Provided

We'll arrange immediate replacement or full refund within 48 hours

Resolution Options

Replacement

Free express replacement sent immediately

Full Refund

Complete refund including original shipping

Lost Items

14 Days

Investigation Period

Submit claims within 14 days if items don't arrive within expected timeframe.

Lost Item Investigation

Tracking Investigation

We initiate tracking investigation with courier partners

24-48 hours
Courier Follow-up

Direct contact with delivery personnel and depot managers

2-5 days
Claim Resolution

Insurance claim processed and resolution provided

5-10 days

Our Prevention Measures

Secure packaging with tamper-evident seals
Full insurance coverage on all shipments
Real-time tracking with GPS monitoring
Trusted courier partners with proven track records

Questions About This Disclaimer?

If you have any questions about this disclaimer or need clarification on any points, please don't hesitate to contact our customer service team.

Email: info@supanovawear.com
Phone: +27 81 483 2389
Business Hours: Monday - Friday: 9:00 AM - 6:00 PM (SAST)
Address: 713 Tygerfalls Boulevard, Riverside lofts, Stellenbosch University 7602
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